Overview
A pioneering Japanese agricultural and construction machinery manufacturer aimed to elevate the customer experience with a tailored engine diagnostic solution to offer real-time performance insights. We collaborated to fulfill their vision of enhancing their product footprint in India and other emerging markets by developing a platform-based remote assist system. This system was extendable and improved the equipment's lifetime value for the user.
The Challenge
Making real-time equipment data findings convenient for users to access
Our client saw a significant opportunity to enhance their remote monitoring and communication system. The current system utilized a software suite that, while effective, stored live engine diagnostics and usage data in a distinct, dedicated legacy private cloud. With hardware not optimized for extensive analysis, this setup presented a unique scope to upgrade and enable more profound, actionable insights and facilitate timely interventions. Moreover, addressing network connectivity could further unlock the potential for seamless real-time data processing, empowering users with immediate access to critical information.
The Objective
Building a scalable and extendable platform-based diagnostic and analysis solution
HCLTech partnered with the client to devise a highly adaptable cloud-based remote monitoring and analysis solution that efficiently handles vast and complex sensor data. We facilitated the client to deliver the following impactful outcomes for its users:
- Live tracking: Real-time tracking for rapid insights into equipment location, status and usage patterns
- Alerts: Triggering predictive alerts based on predefined conditions to assess engine health
- Insights: Providing the operational status of the machinery as a chart and recommending maintenance to customers
- Cost-effectiveness: Ensuring accessibility and affordability for consumers
- Connectivity assistance: Enabling uninterrupted network connectivity for accessing data in real-time
The Solution
Developing a cloud-powered remote support solution with visualization applications
Our HCLTech team leveraged its extensive experience in OHE engineering, cloud engineering and consulting services to drive innovation across software and hardware components. This approach resolved the client's scalability and cost-related issues while also enhancing the overall value for all stakeholders globally.
We designed and built a customized, adaptable, intelligent remote assist system hosted on the AWS cloud platform, which underwent thorough testing and maintenance checks by our experts. Our solution extended the following benefits:
- Empowered customers with advanced diagnostic capabilities aided by seamless integration of real-time data for informed decision-making
- Enhanced accessibility with user-friendly visualization applications that displayed live performance data across web and mobile platforms
- Enabled users and service engineers to implement preventive actions based on real-time alert notifications proactively
- Improved data quality by augmenting embedded hardware to collect extensive and diverse data sets, thereby optimizing equipment performance and utilization
- Ensured 24/7 network connection by employing automated solutions and coordinating with M2M platform service providers
The Impact
Maximizing cost efficiency and user satisfaction through personalized and sophisticated solutions
Our partnership brought substantial growth to the client's business by harnessing deeper insights into the Indian construction and agricultural sectors. The results were impressive:
- ~90% YoY increase in registered users
- ~50% YoY growth in active devices
- 600+ emergency SMS and email alerts shared annually
- Prevented up to 30% of potential breakdowns through timely maintenance based on operational thresholds
- Faster turnaround time and reduced maintenance costs
This project marked a milestone in advancing the approach to equipment care and performance management, setting new standards for user satisfaction and operational efficiency.
